frequently asked questions
This is the single most asked question. Our lead time is posted on the main page of the site and is exactly what you should expect. If it states an 8 week lead time then please do not call or email us at 3 weeks to see if it is ready yet, It is not. Repeated badgering "Is it ready yet?" only increases the lead time for everyone while we answer your same email or call 25 times and will likely result in your order being cancelled. We absolutely will not put two hundred orders on hold while we cater to one impatient person. We do NOT give order status updates over the phone for the same reason.
When your order is placed it is then cut and put into our build que. When it is your turn, your order is then pulled, built, and shipped. If you need your order faster than our lead time then you can add Fast Track to your order when it is placed.
If it has been over the stated lead time then please email us!
Shipping generally takes 3-7 business days for domestic shipments. International shipping can take 7-21 days to clear Customs and receive. We have ZERO control over how long Customs takes to process your parcel.
We will not undervalue Customs Forms, do not ask. Duties and Fees are your responsibility.