FAQ's

frequently asked questions

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General questions
FAQ 1

This is the single most asked question. Our lead time is posted on the main page of the site and is exactly what you should expect. If it states an 8 week lead time then please do not call or email us at 3 weeks to see if it is ready yet, It is not. Repeated badgering "Is it ready yet?" only increases the lead time for everyone while we answer your same email or call 25 times and will likely result in your order being cancelled. We absolutely will not put two hundred orders on hold while we cater to one impatient person. We do NOT give order status updates over the phone for the same reason.

When your order is placed it is then cut and put into our build que. When it is your turn, your order is then pulled, built, and shipped. If you need your order faster than our lead time then you can add Fast Track to your order when it is placed.

If it has been over the stated lead time then please email us!

FAQ 2
Sorry we are a closed shop. Due to certain contracts we have with various organizations all orders must be placed online.
FAQ 3
No, all of our products are built to order. Our Lead Time is always posted on the Home Page.
FAQ 4
Our Fast Track option is available for those on a tight schedule.
Existing Customers
FAQ 5
We do at times accept custom work depending on the nature of the request. If it is a newer production knife and not in our available list then please email us with your request, most likely we will purchase the knife in question to add to our inventory and build your sheath. If it is a custom knife, something old or generally unavailable, then it will need to be sent in for fitting. We do NOT work off of measurements, pictures, etc. Do NOT ask. If you are not willing to send the knife in for fitting then we will not build a Sheath for it.
FAQ 6
All orders ship with USPS Tracking information. Tracking information is automatically emailed to you when the shipping label is generated.
FAQ 7
At times we ship partial shipments on multi orders in order to get our products to you as quickly as possible. We will ship any remaining items to you as they are built. We do not bill any additional shipping charges.
FAQ 8
For security reasons we only ship to the address on file with Paypal when your order was placed.
FAQ 9
Please send us an email and we will reset your login information for you. We do not have a revocery feature for security reasons.
FAQ 10
Your order is custom built and goes into production once it is placed. ALL cancelled orders will incur a 15% cut fee. Read our Cancellation Policies HERE
FAQ 11
Every product on the site is custom built to order and is hand built according to the specifications you choose before checking out. As such, there are NO returns or exchanges unless the error was our fault. Read our Return policiy HERE
New Customers
FAQ 12
ALL orders must be placed online through the Web Store or by Mail. We do NOT take phone orders!
FAQ 13
We ship to many International destinations. Shipping charges are automatically calculated at checkout for you.
FAQ 14

Shipping generally takes 3-7 business days for domestic shipments. International shipping can take 7-21 days to clear Customs and receive. We have ZERO control over how long Customs takes to process your parcel.

We will not undervalue Customs Forms, do not ask. Duties and Fees are your responsibility.

FAQ 15
We accept all Credit and Debit cards securely through Paypal. You do not need to sign up for an account to use them if you do not wish to. We also accept Money Orders. Sorry but no personal checks will be accepted.
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