Current Production Time: 2 Weeks
July 2 -Current
Is it ready yet?
99% of orders ship on time, or sooner than expected. If it states an 8 week lead time then please do not call or email us at 2 weeks to see if it is ready yet, It is not. We do not give daily updates, or in progress pictures. Doing so would require an immense amount of time that would be better spent getting your order built and shipped to you.
Repeated badgering "Is it ready yet?" only increases the lead time for everyone while we answer your same email or call 25 times and will likely result in your order being cancelled.
After your order is placed it is then cut and put into our build que. When it is your turn, your order is then pulled, built, and shipped. If you need your order faster than our lead time then you can add the Fast Track to your order when it is placed. During peak periods like holidays or when our lead time is already low, the Fast Track service is unavailable.
We have many products and options so it is best to settle on exactly what you want before placing an order. All orders are automatically sent to our cutting department as soon as they are placed. During this process we incur irreversible costs in both materials and labor.
Therefore, while we understand that orders might need to be cancelled at times, we are unable to do it free of charge. We strictly adhere to the following cancellation policy:
- Orders cancelled before cutting: 5% Cancellation Charge
- Orders cancelled after cutting: 15% Cancellation Charge
- Orders changed before cutting: No Charge
- Order changes after cutting (Color, Model, Etc): 15%
Your order is in no way pre-fabricated - it doesn't even exist until we build it from raw materials. Every product on the site is custom built according to the specifications you choose before checking out. As such, we cannot accept returns or exchanges unless the error was our fault.
- No exchanges for different colors
- No exchanges or upgrades to different models or knives
- No add ons after the Sheath has been built
- No returns