Is my order ready yet?
This is the single most asked question. Our lead time is posted on the main page of the site and is exactly what you should expect. If it states an 8 week lead time then please do not call or email us at 3 weeks to see if it is ready yet, It is not. Repeated badgering "Is it ready yet?" only increases the lead time for everyone while we answer your same email or call 25 times and will likely result in your order being cancelled.
In order to keep our lead times as low as possible for everyone we do not provide in progress pictures or status updates. You can always follow our Instagram feed for pictures.
When your order is placed it is then cut and put into our build que. When it is your turn, your order is then pulled, built, and shipped. If you need your order faster than our lead time then you can add Fast Track to your order when it is placed.
If it has been over the stated lead time then please email us!
Is it in stock?
I am in a hurry or need something for an upcoming trip, gift, etc.
Do you accept Custom Work?
How do I track my order?
An item is missing from my order.
I want to ship to an alternate shipping address.
I want to cancel my order.
I want to return or exchange my order.
How Do I Order?
Do you ship Internationally?
How long does shipping take?
Shipping generally takes 3-7 business days for domestic shipments. International shipping can take 7-21 days to clear Customs and receive. We have ZERO control over how long Customs takes to process your parcel.
We will not undervalue Customs Forms, do not ask. Duties and Fees are your responsibility.